ITSM & Tooling

Incident/Problem/Change, Service Catalog, CMDB design, vendor selection (Ivanti, Halo, ServiceNow), rollout & training.

• Process design & governance (CAB, SLAs)
• Self-service portals and intake forms
• Failover playbooks & continuity

MSP Operations

Operational excellence for MSPs using ConnectWise + BrightGauge (agreements, time entry, dispatch, reporting).

• Agreement & profitability tracking
• Technician workflow optimization
• SOPs, onboarding kits, and QA

Dashboards & Data

Executive KPI dashboards, data models, automated reporting, and alerts.

• Power BI / BrightGauge builds
• Source integrations & governance
• OKRs and accountability frameworks

Automation & Cloud

Lightweight APIs and automations with Cloudflare Workers, webhook routers, and serverless functions.

• Form → List → Notification workflows
• Email, Slack/Teams, and ticketing hooks
• Cost‑efficient hosting on Cloudflare Pages